In Dorset, newbie B&Ber Hilary aims to provide a home-from-home at her East Creek B&B - which doubles as her actual family home. The stunning coastal views instantly earn Hilary some brownie points, but a lavatory let-down leaves two guests with a dilemma. After a visit to a sculpture park, Hilary has an awkward moment dealing with a complaint, leading to some low scores in her feedback.