Videoteca

Broadcast date

14-09-2015 • 20 episodes

Angela Rippon and the team expose some of the rip-offs that are costing British consumers.

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Episodes of this season

The team unravel the latest scams, including an elaborate con that saw a woman tricked into believing she was working undercover for the police.

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2. Episode 2

The team investigate problems viewers have said they simply can't resolve, including the mysteriously flooded garden that now threatens a family's entire house.

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3. Episode 3

The team meet a group of neighbours who have discovered they have been paying too much for their water for decades.

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4. Episode 4

The team investigate the story of a couple who paid to put their belongings into storage but have never seen them since.

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5. Episode 5

The team investigate property nightmares and disastrous building work, with a report on a company that's taken thousands of pounds for jobs left unfinished.

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6. Episode 6

The team explore whether enough is done to contact customers when a product is recalled for safety reasons and reveal new ways to check if products are safe.

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7. Episode 7

Unwanted calls - and how to stop them - are under investigation as the team meet people plagued by a barrage of nuisance calls.

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8. Episode 8

The team are on the trail of whoever is behind a fake shopping site that uses the details and addresses of genuine businesses to lure people into ordering.

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9. Episode 9

The team uncover a new twist to the problems hundreds of viewers have had with passport websites that aren't what they seem.

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10. Episode 10

The team meet viewers caught out by the small print - including a family whose holiday was almost grounded by a simple but very costly mistake.

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11. Episode 11

The team expose all-too-plausible scams that have cost viewers hundreds of thousands of pounds and share advice to help viewers avoid being stung the same way.

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12. Episode 12

The team reveal easy ways to avoid losing either money or personal details online, investigating the darkest corners of the web.

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13. Episode 13

The team talk to a man whose bank refused to believe he wasn't dead, in an error that ended up costing him hundreds of pounds.

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14. Episode 14

The team investigate situations where viewers have been left frustrated by the customer service they have received.

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15. Episode 15

A tragic event highlights a common mistake made with holiday cover, and the team open up a pet clinic after a rise in complaints about insurance.

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16. Episode 16

The team investigate houses under attack from plants and trees and what happened to one woman's family silver after she trusted an expert to sell it.

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17. Episode 17

The team investigate the spiralling costs of energy and heating and share advice on how to bring bills down without switching supplier.

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18. Episode 18

As the team investigate whether we always get value for money, there's an exclusive peek at the tough tests designed to identify which products are the best.

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19. Episode 19

The team investigate complaints about big-name brands, including a sofa store whose new furniture didn't please one woman in the way she'd expected.

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20. Episode 20

The team expose bogus celebrity endorsements that tempt you into handing over cash for something you may later regret.

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This season's cast

Julia Somerville
Self - Presenter

Angela Rippon
Self - Presenter

Gloria Hunniford
Self - Presenter

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